Shipping, Return, and Refund Policy
Shipping Policy:
- We strive to process and ship orders within 7 business days from the date of purchase. Delivery times may vary depending on the destination and product customization.
- Shipping costs are calculated at checkout based on the shipping destination and the dimensions/weight of the product(s).
Return and Refund Policy:
- Due to the custom nature of our products, we generally do not accept returns or offer refunds unless the items are damaged or incorrect.
- If you receive a damaged or incorrect product, please contact us at care.speedkart@gmail.com within 7 days of receiving your order. To expedite the process, please provide a proper parcel opening video clearly showing the condition of the package upon arrival.
- Upon review and confirmation of the damage or error, we will provide instructions on how to return the item(s) for a replacement or a refund.
- Please note that we may request additional information or documentation to process your claim, including but not limited to photographs or the aforementioned parcel opening video.
Damaged or Incorrect Items:
- In case of receiving a damaged or incorrect product, please refrain from using it and contact us immediately.
- We may require visual proof of the damage or error before proceeding with a return or replacement.
Cancellation Policy:
- Orders can be cancelled within 2 hours of purchase before they enter production. Once production begins, cancellations are not possible as each item is custom-made to order.
Contact Us:
- For any questions or concerns regarding our shipping, return, and refund policy, please contact our customer support team at [customer support email].
Feel free to adjust the specific details (like processing times, cancellation timeframe, etc.) to fit your business practices and customer expectations. This policy should effectively communicate your approach to handling shipping, returns, and refunds while emphasizing the conditions under which returns are accepted (damaged or incorrect items with proper proof).
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